IVR  

 Interactive Voice Response 

Interactive Voice Response is just one aspect of Computer Telephony (CT) that is becoming commonplace in automating the handling of telephone calls. You have probably used CT technology regularly without realizing it. When you place a call to a business and are asked by an automated voice to enter a number on your touch-tone phone, you're using one common type of CT application: a Voice-Mail or Auto-Attendant system.

Interactive Voice Response is the technology that takes this one step further and allows people to interact with a computer through their telephone keypad, and the use of these systems in organizations of all sizes is growing at an amazing rate.

The reason for this growth is the benefits you gain when CT is used in conjunction with other computer and communication technologies to reduce costs, improve customer service, and increase sales.

What can IVR be used for?

Here are just a few examples of the ways Computer Telephony can benefit businesses of all sizes:

·       Telephone Banking

·       Making Bookings for Cabs and Couriers

·       Auto-Attendant Systems for directory assistance

·       Fax-on-demand for technical support information

·       Message Recording

·       Information hotlines

·       Interactive systems that provide public transport Schedules on command

·       Automated customer service systems that allow you to check order status

·       Outbound Dialing

What can Computer Telephony do for your business?

Now, as a financial institution, you can give your clients direct telephone access to their accounts or as a courier company let your clients make bookings directly to your dispatch system. SWIFT lets your clients bypass your normal telephones for straightforward enquiries, bookings and account management functions. Using only their touchtone telephone handsets your clients are able to directly access your computer system for many account enquiries, quickly and conveniently and with benefits for you as well.

Your Company Benefits

·       Improved customer service

·       Your staff freed for more complex work

·       Low cost, full functionality

·       Centralized or Branch Controlled

·       Simple Installation

·       Works on dedicated Telephone service or through PBX.

·       Interfaces to all Host Computers

·       Full Call Logging and Reporting

·       Reliability and Redundancy built-in

Typical Client Benefits

·       No queuing for an operator.

·       Fast, direct presentation of enquiry

·       24 hours, 7 days a week access.

·       Privacy of information.

·       Request Faxed Information.

·       Redirection to Operator.